Frequently Asked Questions

Frequently Asked Questions

What is the delivery time for my order?

At Monroe & Parker, our delivery process may be slightly different from what you're used to. Because our products are shipped directly from our suppliers, we are able to significantly reduce storage and transportation costs. This allows us to offer our products at highly competitive prices.

The average delivery time is 4–7 business days (Monday–Friday, excluding public holidays).

What should I do if I haven't received my order yet?

Due to high demand, your order may occasionally take a little longer to arrive than expected. We appreciate your patience and understanding.

If the estimated delivery period has passed and you still have not received your order, please contact us at info@monroe-parker.com. We will gladly investigate the status of your package for you.

I would like to return or exchange my order. How does it work?

To start a return, simply contact our customer support team at info@monroe-parker.com.

Please include:

  • Your full name
  • Your order number (e.g. #0000)
  • The reason for your return

We will provide you with the return address and confirm your return request. Once confirmed, you may send the item back using a shipping carrier of your choice.

What are the return costs?

Return shipping costs are the responsibility of the customer. The cost will depend on the shipping carrier you choose. Please check directly with your preferred carrier for current pricing information.

What are the conditions for returning my product(s)?

We offer a 30-day return period. The return period begins on the day your order is delivered.

To be eligible for a return:

  • The 30-day return period must not have expired.
  • The product must be returned in its original packaging with all tags attached.
  • The product must be unused and in its original condition.

Which payment methods do you accept?

We accept secure payments through:

  • Visa
  • Mastercard
  • American Express (Amex)

All transactions are processed through secure and trusted payment systems, ensuring that your payment information remains fully protected.

What if I did not receive an order confirmation email?

If you have not received your order confirmation email, please send an email to info@monroe-parker.com with your full name and email address. Our team will be happy to assist you as quickly as possible.

Can I cancel my order?

If you would like to cancel your order for any reason, please contact us as soon as possible at info@monroe-parker.com.

Please include:

  • Your full name
  • Your order number (e.g. #0000)
  • The reason for your cancellation request

We will review your request and do our best to assist you before the order is processed and shipped.